Domestic Shipping (U.S.)

• Items that are in stock are prepared and dispatched within 2 business days. Pre-ordered items may take 2-3 weeks to become available.
• Shipping times via USPS Priority Mail typically range from 3-5 business days, depending on your location.
• Tracking information will be provided for all orders so you can follow your package's journey to your doorstep.

Please Note

• Shipping times are estimates and not guaranteed, as there may be delays due to factors beyond our control, such as weather or postal carrier issues.
• Please verify your shipping address at checkout, especially when using Apple Pay or other autofill payment services. If an incorrect address causes a shipment to be returned, you will be responsible for the re-shipping cost. Double-check your address details to avoid delays and additional charges.

International Shipping

International shipping is available via USPS Priority Mail International. However, be aware that the total costs to receive your item can be significant, as many countries treat overseas online purchases as imports.

• Items that are in stock are prepared and dispatched within 2 business days. Pre-ordered items may take 2-3 weeks to become available.
• Shipping times via USPS Priority Mail International typically range from 10-15 business days, depending on your location.
• Tracking information will be provided for all orders so you can follow your package's journey to your doorstep.
• You will be responsible to clear customs for your shipment.

Customs Duties, Taxes & Fees

Customs in your country may apply import duties, taxes such as VAT, and other fees. These additional charges are beyond our control and must be paid by you upon delivery. To ensure proper customs clearance, make sure to add your phone number and a valid email during check out.

Please note that if a shipment is refused, we will not issue a refund.

No Returns on International Orders

Due to the high cost of international shipping, which makes returns impractical, we do not offer refunds on international orders. However, if an item arrives defective or is lost in transit, we will replace it. Make sure you have the correct setup and understand the operation of the adapter by consulting the Operator Manual before you place your order.

Destinations

Shipping is available to the following international destinations. Availability may change without notice.

• Canada
• Australia
• New Zealand
• All countries in the European Economic Area (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
• Switzerland
• Japan

At the moment, we are unable to accept orders to the UK due to onerous VAT regulations. Thank you for your understanding.

Please Note

• Shipping times are estimates and not guaranteed, as there may be delays due to factors beyond our control, such as weather, postal carrier issues or lengthy customs clearance time.
• Please verify your shipping address at checkout, especially when using Apple Pay or other autofill payment services. If an incorrect address causes a shipment to be returned, you will be responsible for the re-shipping cost. Double-check your address details to avoid delays and additional charges.
• For international orders, make sure to add your phone number and provide a valid email during check out to ensure proper customs clearance.

Missing or Damaged Items

We strive to ensure your order arrives in perfect condition. However, if your shipment is lost or damaged, here’s how we’ll handle it:

• Damaged Items: If you receive damaged items, please report the damages to us within 5 days of receiving your order.
• Missing Shipments: If your order has not arrived within 15 days of shipping, please contact us. We will initiate an insurance claim with USPS. Claims cannot be started sooner to allow time for delayed shipments to be delivered. We will handle the entire claim process on your behalf.

All items shipped via USPS Priority Mail are insured for up to $100. This helps protect against any loss or damage during transit. Once the claim is approved, we will either send you a replacement at no additional cost, or process a refund to your original payment method if you prefer.

Payment Information

We Accept Major Credit Cards:

• Your credit card information is encrypted and securely processed without it passing through our server.
• We do not store your credit card information.

Order Processing:

• Your payment will be processed immediately upon placing your order.
• If there are any issues with your payment, we will contact you to resolve them so your order can be shipped without delay.

Sales Tax:

• Sales tax will be applied to your order if it is shipped within a state where we are legally required to collect sales tax.

Veterans, Active Military, and Student Discount

Contact us for a discount code to use during checkout. The discount is intended for personal use, cannot be transferred or combined with other offers, and certain products may be excluded.

Last updated: 2024-07-08